Responsible Gaming
Gambling Should Be Entertainment
At Mystake, we are committed to promoting responsible gaming practices. Gambling should be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It is important to set limits, play within your means, and never gamble more than you can afford to lose.
Always remember: the house has a mathematical advantage, and there is no guaranteed way to win. Play for fun, and if you're not having fun, it's time to stop.
Age Verification
You must be 18 years of age or older (or the legal age for gambling in your jurisdiction) to gamble on Mystake. We take age verification seriously and reserve the right to request proof of identity and age at any time.
If you are under the legal age, we urge you not to attempt to access gambling services. Gambling at a young age can lead to serious problems.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Chasing Losses: Trying to win back money you have lost by gambling more
- Increasing Stakes: Needing to bet more money to get the same level of excitement
- Hiding Gambling: Keeping your gambling activities secret from family or friends
- Neglecting Responsibilities: Gambling instead of working, studying, or caring for dependents
- Borrowing Money: Taking loans or using credit to fund gambling
- Mood Swings: Becoming irritable, anxious, or depressed when not gambling
- Loss of Control: Being unable to stick to limits you have set
- Financial Problems: Experiencing debt, missed bills, or financial hardship due to gambling
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Relationship Strain: Gambling is causing conflicts with loved ones
If you recognise any of these signs, it is important to seek help immediately.
Self-Help Tools
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given time period
- Reality Checks: Receive regular pop-up reminders of how long you have been playing and how much you have wagered
- Time-Out: Take a temporary break from gambling for a period you choose (from 24 hours to several weeks)
- Self-Exclusion: Exclude yourself from your account for an extended period (ranging from weeks to years)
To activate any of these tools, visit your account settings or contact our customer support team. We are here to help you gamble responsibly.
Support Organisations
If you are struggling with gambling, professional help is available. Here are trusted organisations that offer free, confidential support:
United Kingdom
- GamCare: Free counselling and support service. www.gamcare.org.uk | Telephone: 0808 8020 133
- GamStop: A national self-exclusion scheme. www.gamstop.co.uk
- Gamblers Anonymous: Peer support meetings across the UK. www.gamblersanonymous.org.uk
Australia
- Gambling Help Online: Free counselling and support. www.gamblinghelponline.org.au | 1800 858 858
Canada
- Responsible Gambling Council: Resources and support. www.responsiblegambling.org
United States
- National Council on Problem Gambling: Referrals and support. www.ncpgambling.org | 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): German gambling helpline and resources. Telephone: 0800 1372700
All of these organisations offer free, confidential support and are staffed by trained professionals who understand problem gambling.
If You Need Help
If you believe you have a gambling problem, please reach out for help today. There is no shame in seeking support—many people have successfully overcome gambling problems with professional assistance.
Contact one of the organisations listed above, or speak to a trusted friend or family member. Help is always available, and recovery is possible.
Remember: Your wellbeing is more important than any bet.